Missing Receipts for Expense Claims: How Did It Cost Me $100,000

As the financial controller for JKL Construction, I’ve always focused on maintaining accurate financial records. However, several years ago, we encountered a significant issue during our annual workers’ compensation audit. 

At the time, our standard procedure was to reimburse workers for job-related expenses and track these transactions manually. This system seemed adequate initially, but as our company expanded, we began to experience difficulties.

During that year’s audit preparation, I discovered that we were missing receipts for numerous expense claims. Despite spending several days searching through our records and email communications, we couldn’t locate documentation for thousands of dollars in reimbursements before the audit began.

The result was a substantial financial penalty. When the auditors reviewed our records, they reclassified these undocumented expenses as additional payroll. This reclassification drastically increased our workers’ compensation premiums, resulting in a financial penalty of over $100,000. The impact of this penalty was severe; we had to postpone several projects, which strained our client relationships and cash flow, and limiting our ability to bid on new contracts. The situation caused great stress within our team, and I was deeply concerned about the long-term effects on our business.

This year, however, things changed. We had transitioned to APARBooks, a construction-specific accounting platform. This system transformed our expense management process by digitally capturing all receipts and automatically associating them with the corresponding claims. Workers now submit receipts promptly, and I can monitor any missing documentation in real-time.

Thanks to APARBooks, we approached this year’s audit with confidence. I was able to generate comprehensive reports quickly, providing auditors with clear and accurate records. This new system helped us avoid penalties and even reduced our workers’ compensation costs by streamlining our documentation. Our financial workflow is now more efficient, saving us time and enhancing financial control across the company.

Brian Bezerra
Customer Success Team @ APARBooks

Paperwork errors in workers’ compensation often stem from human oversight, particularly in disorganized payroll record-keeping. Inaccurate or incomplete payroll documentation can lead to complications when dealing with your insurance provider. One common issue is that insurers may suspect underreporting of payroll, which can result in higher scrutiny or incorrect assumptions about your business, ultimately affecting your policy.

Workers’ comp premiums are determined based on several factors: the number of employees, payroll, claims history, and the overall risk associated with business operations. These factors can shift over time as new employees are hired or wages increase, which highlights the importance of accurate and up-to-date record-keeping. Any changes in payroll or staffing must be communicated promptly to the insurer to ensure that your premium reflects your current business structure.

Initially, payroll estimates are used when setting up a workers’ comp policy. However, during the audit process, insurance providers reassess the premium based on actual payroll data. If discrepancies are found between the estimated and actual payroll, your premium may be adjusted, potentially leading to additional costs or coverage issues. To prevent this, maintaining precise payroll records and regularly updating your insurer on any changes is essential for both compliance and cost management.

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